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QTea Terms and Conditions

We at QTea own and operate this website. These Terms & Conditions should be read in conjunction with our Privacy Policy, and our Shipping and Returns Policies.

By placing an order you agree to be bound by these Terms & Conditions.

Terms of Website Use - Our Rights in the Website:

The material provided on the Website is copyright protected. The copyright and other ownership rights known as Intellectual Property Rights in the website, and its contents, (including design, text, logos, trade names, graphics, software, and any other material) are owned by us or our licensors. You must not yourself, or allow anyone else to publish, copy, distribute or modify any of the content of this webpage. You may view this website and print pages from it for personal use only, for looking at our products and placing an order. Any other use is strictly prohibited without our prior written consent. You may not use any material from this website for any business use whatsoever. You must not in any way copy, reproduce or use any trademarks, logos or brand names which appear on this website. Linking to our website on other websites is at our discretion and we may require that you stop providing links to our website at any time.


We have taken great care in compiling this website, but neither we, nor our employees or representatives, will be responsible for any damages, losses, or costs, however they arise as a result of your reliance on the website. It is your duty of care to seek professional medical advice before reyling solely on the benefits of teas, herbs and/or spices for health purposes. Whilst we have taken every care in the preparation of the content of our web site, we cannot guarantee uninterrupted and totally reliable access to it. We cannot therefore guarantee that the information will always be completely up to date and free of mistakes. Other than as stated otherwise in this Agreement, QTea disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the material on our web site and will accept no liability for any loss or damage arising out of problems with access. Although we have taken every care to provide a secure web page we do not warrant or represent that material downloaded and/or accessed via or from our website will be free of viruses or other similar contaminants and you should operate the most up-to-date virus protection software at all times. We do not accept responsibility for any loss, damages or costs suffered or incurred by you arising from viruses or contaminants contracted by you or your machine via accessing or using our web site. Use of this website and its contents are at the user’s sole risk.

Although we aim to provide information which is accurate and up to date, we cannot guarantee to do so. You are responsible for making sure that your reliance on this website is suitable for your own purposes, and the information which we provide is not intended to be advice which you should rely on. The information contained on this website is on an as is basis, and we exclude all warrantees and representations of any kind with respect to this website and its contents, to the fullest extent, which the law allows. We may change, remove, and adapt the content of our website at any time without advanced notice. We may provide links to other websites. If we do this, those links are provided for your convenience only, and we are not responsible for the content or availability of those websites, or your use of them.

Product Images: We do our utmost to ensure that the product images are as accurate as possible, but there may be slight colour variations between goods and the images shown online.

How You Must Use This Website:

Comments which are in any way inflammatory, abusive, obscene, unlawful, sexist, which may in any way cause offence to any person, are prohibited. All information you submit should be accurate and truthful. You should use your own identity at all times and ensure that all information you provide is accurate and up to date to the best of your knowledge. Do not use anyone else’s personal information unless you have their permission to do so. You must not corrupt this website, flood it with information, causing it to malfunction, or use any other features that will affect the website, such as any worms, viruses or similar harmful elements. The use of spam that is multiple, unsolicited, or undesired bulk emails is also forbidden. We may refuse you access to this website if you do not comply with these terms.

Terms Of Sale - Our Agreement For the Sale of Goods and Ordering:

Our website displays tea, spices, and accessories which are advertised for sale and gives information about them. We are inviting you to place an order with us. When you place an order with us, we are not obliged to accept that order, and the contract between us will only be formed if and when we accept your order. Neither submitting an electronic order nor completing the checkout process constitutes our acceptance of your order. Our acceptance of your order will occur once funds have been cleared by your financial institution. The contract will then be formed and the goods dispatched to you.

In exceptional circumstances we may refuse or cancel your order if it is reasonable to do so, which may include circumstances where –1) We are unable to obtain authorised payment or payment process is incomplete 2) We identify a product or pricing error on the website 3) You are unable to meet any criteria for eligibility of purchase which we may impose from time to time 4) We suspect that your order is related to fraudulent activity 5) You failed to submit all relevant details to allow us to fulfil the order 6) Goods are unavailable or out of stock 7) You fail to adhere to the conditions set out in our Terms and Conditions, Privacy Policy or Shipping and Returns Policy.

We may contact you by telephone or email to verify details before dispatch.

Payment Methods: This website accepts payment via major credit cards and Paypal. If you have a Paypal account you must use this as your means of payment. Credit card payments are accepted for non-Paypal account holders.

You must only use a card if you are the main cardholder. By placing an order you confirm that you are the main cardholder. All card holders are subject to validation and security checks, as well as authorisation by the card issuer, and any additional terms imposed by the issuer. If the issuer does not authorise payment, we will not accept your order and will not be liable in any way. Your card provider may charge you for using your card on our website. Please check your terms and conditions with your provider. If we do not have sufficient stock or goods we will notify by email or telephone and your transaction will be cancelled or refunded, and we will do this as soon as possible.

Once payment has been made you will receive an invoice for your purchase in your email inbox.

Shipping & Returns - For full Terms and Conditions relating to shipping and returns, please refer to our Shipping and Returns Policy.


Wholesale services will be provided to approved customers only. Clients must provide details as per our Wholesale Enquiries page. Once approved, clients will receive a password allowing access to our wholesale store.

Orders are to be placed via QTea website and payment for orders made through checkout. Once your wholesale order has been placed and payment has been received we will process your order. Orders received prior to 2pm weekdays will be dispatched same day.

Tea caddies may be supplied by QTea at no cost to the client, for the storage of each tea ordered from QTea. Caddies will remain the property of QTea.