Our products are sourced from around the world. Literally. Some countries include China, Egypt, Mexico, India, South America, Sri Lanka, and of course, Australia! We do whatever it takes to find the most delicious tea, herbs and spice available word wide.

No. We have a large range of organic products which are showcased in our ORGANIC TEA & ORGANIC HERB collections, but we also carry some products which are not organic. The various certifications include: ACO, USDA, BCS, NOP, IMO

All our products should ideally be stored in a dark place away from light and heat. A solid opaque canister or caddy is preferable to a glass container or jar.

They should also be kept in an airtight container to avoid exposure to air and humidity. This will ensure they maintain optimum freshness for longer.

This depends on the type of tea or herb you've purchased. Below is a basic guide for brewing a cup based on one serve (approx 1 teaspoon or 2-4gms) in 200ml water. This is always something you can adjust according to your personal taste. Using filtered water is preferable if available, however distilled water is not recommended as the low mineral content can make for a rather bland cuppa!

BLACK - Brew 2-4 minutes using water 100°C

GREEN - Brew 2-3 minutes using water 80°C

OOLONG - Brew 4 minutes using water 70-80°C

WHITE - Brew 2-3 minutes using water 70-80°C

ROOIBOS  - Brew 3-5 minutes using water 100°C

HERBAL - Brew 5-7 minutes using water 100°C

Absolutely! .. with the exception of two products which contain milk products in the form of choc chips. The two products to avoid if you are vegan are Choc Mint After Eight and Rooibos Choc Chai.  

Regardless of the product, we recommend to consume in moderation whether pregnant or not. However, in the case of pregnancy we would always suggest that you consult your medical practitioner or health professional for advice.

Absolutely yes!

We do our absolute best to keep our prices as low as possible, both for our products and also our shipping rates. 

For small quantities which we can ship flat you will only be charged either $2 or $3 depending on the weight of your purchase.

For larger purchases, we carry some of the postal charges but the costs to you are as follows:

Up to 500g - $7

Up to 3Kg - $12

Up to 5Kg - $15

You also have the option of selecting Express Shipping if you're in a hurry to receive your package!

Firstly, don't panic! It's exciting placing online orders and we know you can't wait to receive your package.
However, unfortunately there are occasions where Australia Post do not provide the swift service that we as a business wish for. This is extremely disappointing from our perspective, as we take such great pride in offering outstanding customer service and satisfaction. If in the unlikely event your delivery is delayed please contact us at your earliest convenience and we will do everything in our power to assist you.

Unfortunately we cannot accept returns if your package has been opened or is damaged in any way. The item must be must be unused and in it's original, undamaged packaging. We cannot accept returns for a change of mind once your item has been shipped. Please refer to our Returns  page for more information.

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